Terms of service
What you accept when you order Fivenda on the website: what is included, what it costs, how you pay and how to cancel.
Version of 31 October 2026
1. Who provides the service
Five Hands Home Care SL (trading as Fivenda), tax ID B93982908, Calle Sastre, 10 · 04640 Pulpí (Almería), Spain. Email: info@fivenda.com · WhatsApp: +34 625 54 18 93.
2. What you order
Safekeeping of your property’s keys and, depending on the plan, in-person visits with a photo report within 48 hours. You can add additional services (cleaning, guest check-in, pool, garden, transfers and others) at the published price. The content of each plan and service is as described on the Prices page at the time you order.
3. How the contract is made
The contract is made when you send the order form on the website after accepting these terms. Your customer area is created at that moment and shows a summary of what you ordered. We will contact you within two working days to arrange the key handover.
4. Price
Prices include VAT. They depend on your property’s zone, worked out from its postcode: zone A, up to 30 km from our base; zone B, 30 to 50 km. Plans are paid monthly (Essential and Villa) or yearly (Key). Additional services are paid per unit or per month, as shown for each one. The cost of any shopping, materials or products you ask us for is charged separately.
5. Invoicing and payment
Invoices are published in your customer area. Plans are invoiced in advance at the start of each period, and additional services once provided. Payment is by bank transfer or direct debit within 15 days of the invoice.
6. Start and keys
The service starts on the date you choose when ordering or, if later, when we receive the keys. We give you a receipt for them. Keys are stored coded, without the property address, and are only handed to people you authorise.
7. Plan changes and cancellation
You can change plan from your customer area; the change applies from the next invoice. You can cancel at any time by writing to us; cancellation takes effect at the end of the period already invoiced, and we return your keys in person or by the means we agree.
8. Right of withdrawal
If you are a consumer, you may withdraw from the contract within 14 calendar days of ordering, without giving a reason, by writing to info@fivenda.com. We will refund what you paid within 14 days. If you asked us to start before that period ends, you will pay for the part of the service already provided.
9. Changes to prices or terms
We will notify you at least 30 days in advance. If you do not agree, you may cancel before they apply.
10. Liability and insurance
We provide the service with professional diligence and hold liability insurance with Hiscox (300,000 € combined limit). We are not liable for damage that already existed in the property, damage caused by third parties unrelated to Fivenda, or work by suppliers you hire directly.
11. Personal data
We process your data to provide and invoice the service, as explained in the privacy policy.
12. Language, law and jurisdiction
These terms are available in several languages; if there are differences, the Spanish version prevails. They are governed by Spanish law. If you are a consumer, the courts of your place of residence have jurisdiction.