Three things, done in person.
We hold your key, visit the property with a dated photo report and prepare it for the day you arrive. Here is each one in detail.
Key holding
Your key stays with us while you are away, and is used only for what you have authorised.
Visits with a photo report
One or two visits a month, in person. After each one you receive a report with the verdict, the checks and the photographs.
What we check at every visit
Always the same, in the same order
Nothing is done without your authorisation.
Arrival preparation and closing up
Tell us the day you land. We have the property ready for your arrival and close it up properly when you leave.
Special service for holiday lets and multi-property owners
If you let your property seasonally or own several properties, we will prepare a tailored proposal for key holding, visits and arrival preparation.
What owners ask us before handing over the key.
What exactly is key holding?
We keep a copy of the key to your property while you are away, use it only for the agreed visits and hand it only to those you authorise. It is not an alarm or security service.
What happens if you find an issue?
If it is minor, we resolve it during the visit at no cost. If not, we write to you with what has happened, where, what we propose, the estimated cost and how urgent it is. If it is serious, we telephone you.
Do you check the house after a storm or a DANA?
Yes. On the Villa plan, the check after a storm is included.
Do you work with holiday lets or with owners of several properties?
Yes. We have a special service for holiday lets and multi-property owners, with a tailored proposal. Write to us and we will send it to you.
Which languages do you work in?
Spanish and English.
Tell us where your home is.
We will reply with availability in your area and the name of the person who would visit it.